ICBC

For those suffering from an automobile accident their first step to getting effective treatment and start the road to recovery is by contacting ICBC and reporting your claim. You can contact ICBC at 604-520-8222. Alternatively, individuals can complete their easy online claims process instead of a phone call. It is important that regardless of where fault for the accident is placed, all individuals involved have the ability to file a claim for ICBC’s treatment benefits Once an individual’s claim has been received from ICBC they are given Insurance claim number. This number allows the individual to be able to start receiving treatment in the form of massage therapy, physiotherapy, chiropractic, and active rehabilitation, also known as kinesiology.

Once an individual has acquired their insurance claim number the next step is to contact us at Evergreen Rehab and Wellness. Our multiple locations in Surrey and the Lougheed/Coquitlam areas are open Monday to Sunday for your convenience and we welcome walk-ins. You can also call us at 604 449 5859 for our Coquitlam/Lougheed office or /604 498 5859 for our Surrey location. Additionally, you can email us at [email protected] to set up a consultation. Our healthcare professionals are on hand, ready to guide individuals through the steps necessary to receive treatment and begin the recovery process. All we need at Evergreen Rehab and Wellness are following three items:

• Your ICBC insurance claim number
• Your first and last name
• The date of your auto vehicle accident

Once we have gathered the above information we can begin treatment. At Evergreen at both our Surrey and our Coquitlam/Lougheed locations, our objective is to get our patients their personalized treatment programs as soon as possible in order to improve recovery time. When our patients book their first consultation appointment our healthcare practitioners will both assess and discuss their conditions and recommend a treatment option and frequency plan. It is recommended that patients first consult their medical doctor to ensure they are fully aware of all the injuries that they have suffered from their automobile accident. If they have not yet done, our medical professional will first refer you to a medical doctor. Once our patients have their claim number and have participated in a consultation, treatment may begin. In order to utilize our treatments, the first session must begin after 12 weeks of the auto accident. If 12 weeks have passed without a treatment beginning then the patient will have to gain permission from an ICBC claims adjuster.

Once ICBC has approved a patient’s claim for the first 12 weeks of recovery treatment bills are covered by ICBC. However, it is important to remember that depending on the nature and severity of the auto accident additional treatment sessions may be required after the initial 12 weeks of coverage. If this occurs our support staff will contact the patient’s ICBC claims adjuster and seek approval to continue with the treatment schedule. For patients who have been following their personalized treatment plan and their need is real or urgent, ICBC can approve the request

ICBC Coverage Chart